Warranty

15 Year Limited Warranty

This agreement serves as a contractual obligation of Caayu Inc. to provide warranty services as outlined in this agreement. This is an exclusive warranty by Caayu Inc., which does not make any other warranty of any kind, including the implied warranty of merchantability and the warranty of fitness for a particular purpose. Service for this warranty is available after the project is paid in full and and is effective for 15 years following the installation date of the warranted product. Proof of purchase (original sales receipt) from the original purchaser must be made available to Caayu Inc. to initiate all warranty claims. This warranty is non transferable. For additional information or to obtain warranty services please contact Caayu Inc. at 855-AT-CAAYU or contactus@caayu.com.

The following 15 Year Limited Warranty applies to the original owner of a permanently installed natural stone countertop purchased from Caayu Inc. whereas the material(s) have been selected from Hindustan Granites, Inc. Warranty Offering*, and was purchased after October 1, 2011. Caayu Inc. at its judgment will repair or replace the product(s) in the event of failure due to food and beverage staining and material defects associated with the integrity of the natural stone product. This warranty does not cover natural stone characteristics or any other naturally reoccurring aesthetical features inherently found in natural stone including but to not limited to: surface pitting, fissures, inclusions, mineral groupings and irregular vein patterns. Caayu Inc. agrees to provide resolutions throughout the duration of the Limited Warranty.

This warranty is dedicated to natural stones selected from the Hindustan Granites, Inc. Warranty offering for use in residential kitchen and bathroom for countertops and is to be held separate from all other warranties offered in conjunction with the purchase/sale of the product(s).

1 Year Operational Warranty

This section of the warranty covers operational defects including, seam performance and appearance, overall fit and finish and undermount sink applications. Caayu Inc. will make considerations to provide service to repair such items that are deemed faulty for up to one year after the installation date. In cases where the countertop or sink has failed as a result of the construction process other than Caayu Inc., abuse, neglect, cabinet or house settling or as a result of other products used in coordination with the natural stone countertop Caayu Inc. will use its discretion prior to providing services. In some cases service from the countertop provider will not solve the issue.

15 Year Stain Warranty

This section of the warranty defines the role of Caayu Inc. as it pertains to the limited stain warranty. Natural stone countertops purchased and installed by Caayu Inc. after October 1, 2011 are covered for 15 years following the date of installation. In the event where staining from typical foods and beverages has occurred, the warranty holder agrees to assist Caayu Inc. in such ways including but to not limited to: submitting digital images showing the areas of concern, spot cleaning following directions specified by Caayu Inc., applying a liquid stain remover (supplied by Caayu) and allowing a Caayu service representative access to the countertop area (please note, the stain removal process may require several attempts to be successful). If the stain is unable to be removed, Caayu at its judgment will replace the area that has failed as a result of food and beverage staining or material defects associated with the integrity of the product. In the event where color matching is not possible the entire section will be replaced. Caayu Inc. will shoulder the cost to repair or replace the product including removal of the old countertop and re-installation of the new one. All additional items installed in conjunction with the countertops i.e. appliances, tile backsplashes, appliance garages, trim and moldings are not included as part of the reinstallation procedure. In no event shall the liability of Caayu, Inc. exceed the purchase price of the product.

Abuse

Physical, chemical or other misuse defined as abuse, including but not limited to any practice that is considered unreasonable with regards to typical expected use of such products. Use of cleaners with abrasives, drain cleaners, grout and tile cleaners, improper use of concentrated detergents, and products that contain high concentrations of bleach and ammonia are not considered typical and do not constitute proper care and maintenance. Dropping heavy objects, standing, kneeling or sitting on the surface are considered forms of abuse. Damage caused by abuse is not covered under the 15 Year Limited Warranty. Common sense should be considered when caring for natural stone countertops. It is recommended that spills are wiped up in a reasonable amount of time and the use of cutting boards and trivets become part of the care and use regiment.

Acts of Nature

This agreement acknowledges Caayu, Inc.’s release of liability for acts of nature and for products that are exposed to the elements. Acts of nature include but are not limited to floods, rain, wind, excessive heat, freeze and thaw conditions and all other settings related to exterior applications. It is understood that this warranty does not apply for natural stone countertops that are installed outdoors or those exposed to drastic climate variations.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

Materials offered in the 15 Year Limited Warranty Program

Honey Burst
Persa Beach
Baltic Brown
Juparana Bordeaux
Wild Sea
Verde Maranaci
Giallo Fioroti
Key West Gold
Silver Pearl
Colonial Gold
Delacatus
New Venetian Gold
Maroon Bahia
Imperial Green
Volga Blue
Crema Bordeaux
Red Multi Color
Peacock Green
Portofino Gold
Solaris
Verde Sonhoso
Verde Jade
Black Galaxy
Tan Brown
Boreal
Labrador Antique
Tropic Brown
Verde Paveo
Madura Gold
St. Cecelia
Sapphire Blue
Sapphire Brown
Emerald Pearl
Dakota Mahogany